Terms of Service
Orders that contain preorder (sold in advance of shipping/fulfilling) items will be fulfilled when all preorder items are in stock with the exception of digital items since they do not require physical shipping. To have in-print items shipped to you first, please place a separate order for in-print items.
Preorders from other publishers have delivery dates beyond our control but the latest estimates will be provided as often as possible. Make sure to check our Production Updates blog, our free e-mail newsletter, social media and News blog for updates.
Dark Regions Press, LLC is a private business and we reserve the right to refuse service/business to anyone. By doing business with Dark Regions Press, LLC you hereby agree to the following terms and policies:
- If you send Dark Regions Press 3 or more order refund or cancellation requests within a 90 day period you will be permanently banned from doing business with Dark Regions Press, LLC unless the cases are reviewed and cleared by our team
- If you file 2 or more disputes/complaints against Dark Regions Press, LLC with 3rd parties or payment providers you will be permanently banned from doing business with Dark Regions Press, LLC
- Limit your communications with Dark Regions Press, LLC customer service to a maximum of 3 e-mails/messages per week - beyond that we will be unable to properly serve you and will then review over the customer account and business relationship to consider cancelling any further business
- If your customer account has a history of damage complaints we will take an additional 3-5 business days to ship your orders than normal to inspect all units for damage
- Paperbacks and trade hardcover editions published by Dark Regions Press ship directly from the printer either to us or directly to the customer and customers should expect 7-10 business days before the items ship - by ordering any paperback or trade hardcover titles published by Dark Regions Press, even if they're listed as "In Stock" or "In Print" you understand that the books need to be printed first and thus could take 7-10 business days before your order ships.
These policies are meant to ensure that our team can properly serve every customer and use our time efficiently. Thank you for your understanding that you are formally agreeing to these terms and policies by doing any business with Dark Regions Press, LLC.