By visiting our website and/or doing business with Dark Regions Press, LLC you agree to our Terms of Service.
It is the customer's responsibility to ensure that Dark Regions Press, LLC has accurate and current shipping information by updating the address listed in their customer account in the MY ACCOUNT section and using the correct shipping address for each order placed.
By placing any orders or any preorders or any transactions or any communications through Dark Regions Press, LLC which is a limited liability company you agree and understand that your orders/preorders/transactions/communications are strictly with Dark Regions Press, LLC and not with any of the individual LLC members, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors.
Dark Regions Press, LLC and/or any of its members/officers/workers/affiliates are not responsible for package(s) once they are in the possession of the designated mail courier (USPS/UPS/DHL etc.). If a package is delivered to the wrong address, stolen, damaged or lost as a result of actions by the mail courier(s) or customer(s), you agree that Dark Regions Press, LLC and/or any of its members/officers/workers/affiliates are not responsible.
If an order or product offering like a bundle/mystery box is partially fulfilled to the customer but the customer wants a refund, the products/items/merchandise already fulfilled to the customer must be returned to Dark Regions Press in the same condition that they were shipped to the customer before a refund can be issued. In some circumstances Dark Regions Press might arrange a partial refund/credit to the customer based on the products/items/merchandise not yet fulfilled from the order or product offering.
If a customer receives a damaged item(s) or wrong item(s) we encourage the customer to contact Dark Regions Press, LLC as soon as possible. We reserve the right to issue refunds for any order via gift card/store credit.
Payment processing fees that Dark Regions Press, LLC incurred/was charged when a customer first placed the applicable order(s) will be deducted from the refund amounts to the customer because our payment providers do not reimburse our business for these fees.
Dark Regions Press, LLC only processes refunds for the following reasons (valid until 3 days after delivery of item(s) to customer):
The above-listed reasons are the only ways to receive a refund for your DarkRegions.com preorders/orders/items and are valid until 3 days after the delivery of any items to the shipping address provided by the customer.
Questions? Contact us.