Help / Faq

Here we answer questions that we're asked on a regular basis at Dark Regions Press. [vc_row][vc_column width="1/1"][vc_toggle title="Does Dark Regions Press accept submissions?" open="true" css_animation="bottom-to-top"] We are closed to submissions at this time. Please visit our Submissions page for full details. We are still open to artist submissions of portfolios. [/vc_toggle][vc_toggle title="How can I save money on international shipping?" open="false" css_animation="bottom-to-top"]Customers outside of the United States can save money on international shipping in a few different ways:
  1. Confirm with us via notes placed on preorders that you're okay with us shipping your preorder books together within a certain span of time (example: notify us via our Contact Form and via notes on your preorders that you're okay with your preordered items shipping together as long as the items will be in stock within twelve months of one another).
  2. Place an order of $500 or more (Dark Regions Press absorbs all postage costs for international orders of this size).
  3. Choose a slower shipping rate (generally only applies for trade paperbacks) that will ship from one of our fulfillment centers.
[/vc_toggle][vc_toggle title="How Do I Create a Customer Account?" open="false" css_animation="bottom-to-top"]Method 1: To create a customer account, click on "Login" in the top-right corner of the website to bring you to a page that allows you to both login and register for a new account. Method 2: When checking out with an order, click the "Create an account?" box on the checkout page underneath where you enter your billing address. You are only required to enter a password to create the account, your username will be your e-mail used during checkout. This account can be used to keep track of your order history/addresses/wishlists/other data. If you need to create an account without placing an order for any reason, please Contact Us.[/vc_toggle][vc_toggle title="How do I know when a preorder item is in stock?" open="false" css_animation="bottom-to-top"]There are a few different ways to find out when one of our preorder items is in stock:
  1. Favorite and regularly visit our Production Updates page.
  2. Join our free e-mail newsletter that is sent twice a week (every Tuesday at 12PM PST, every Friday at 6AM PST).
  3. Follow us on Facebook and Twitter.
  4. Visit the respective product page on the DarkRegions.com website and check the "Availability" tab.
  5. When your order of a preorder item is shipped, you will be sent an e-mail with tracking information.
[/vc_toggle][vc_toggle title="When do Orders with Preorder Items Ship?" open="false" css_animation="bottom-to-top"]Orders placed on DarkRegions.com including preorder products will be shipped when all products that are in preorder are in stock. If there's a book that you want now please place it as a separate order from any preorder to have it shipped beforehand.[/vc_toggle][vc_toggle title="How do Payment Plans Work?" open="false" css_animation="bottom-to-top"]Some products on DarkRegions.com are offered to our customers via payment plans. Usually, this means a three month payment plan or six bi-weekly payments. When the next payment is due, a reminder e-mail will be sent to the customer and a new order is created under the customer's account. This way the customer can login on DarkRegions.com, view the order and use any payment method preferred for each payment. If you do not have a customer account on DarkRegions.com you will need to use the reminder e-mails to make each payment. If our staff sees a payment go two weeks beyond its due date, we will contact the customer to make the payment. If you cannot find your next payment due/new order, please Contact Us. Products with payment plans are shipped once all payments are complete, regardless if the product is currently in stock or in preorder. Also, orders with multiple preorder items will be shipped once all preorder items are in stock.[/vc_toggle][vc_toggle title="Ebook Instructions: How do I load MOBI or EPUB files onto my device?" open="false" css_animation="bottom-to-top"]Ebooks offered for direct sale on our website are often stored in ZIP files (opened by right-clicking in Windows or double-clicking on a Mac or using WinZip/WinRar programs) and are stored in either EPUB, MOBI or PDF formats. Find out how to load all file types via the instructions below (links open in new tab): PDF files can be opened using Adobe Acrobat Reader: https://get.adobe.com/reader How to load MOBI files onto your Amazon Kindle device: http://www.ebookpartnership.com/help-faq/open-mobi-file-kindle How to load EPUB files onto your Amazon Kindle device: http://www.cnet.com/how-to/how-to-read-epub-files-on-your-kindle How to load MOBI files onto your e-reader (non-Amazon) device: http://www.epubor.com/add-mobi-to-kindle-app.html How to load EPUB files onto your e-reader (non-Amazon) device: http://www.androidcentral.com/how-upload-your-own-file-google-play-books How to load EPUB files onto your Acer Tablet: http://acer.custhelp.com/app/answers/detail/a_id/10544/~/how-do-i-load-ebooks-onto-my-acer-android-tablet%3F How to load MOBI files on your desktop PC or Mac: http://www.amazon.com/gp/help/customer/display.html?nodeId=201245960 How to load EPUB files on your desktop PC or Mac: http://www.adobe.com/solutions/ebook/digital-editions/download.html[/vc_toggle][vc_toggle title="Ebooks: How do I buy them from your website?" open="false" css_animation="bottom-to-top"] Visit either the New Ebooks or Ebooks categories to view all titles that are currently available for direct purchase and download on our website. Many Dark Regions Press ebooks are available exclusively in the Amazon Kindle store. For a full list, visit the New Amazon Kindle Exclusives and Amazon Kindle Exclusives category or click this link to view search results in the Kindle store for "Dark Regions Press."[/vc_toggle][vc_toggle title="I'm not a book collector, does DRP have anything for me?" open="false" css_animation="bottom-to-top"]Absolutely! For many of our titles we also publish ebook and trade paperback editions. Most of our ebook editions are exclusive to the Amazon Kindle, but we are now offering ebooks for direct purchase on our website within the first few months of publication before they become Kindle exclusives. If an ebook/trade paperback edition of a book is offered, it will be shown in the drop-down list above the Add to Cart button and in the Editions tab of a respective product.[/vc_toggle][vc_toggle title="Are Dark Regions Press products offered to retailers and libraries?" open="false" css_animation="bottom-to-top"] Dark Regions Press is always interested in dealing with new/existing retailers and libraries. Many of our titles are offered in trade paperback and trade hardcover formats at standard wholesale discount through the Ingram Catalog (ipage). These editions, signed limited editions and other DRP products can also be ordered directly through Dark Regions Press by contacting us via our Contact Form. Retailers/libraries usually receive increased discounts by ordering from us directly. [/vc_toggle][vc_toggle title="What's the fastest way to get a response from DRP?" open="false" css_animation="bottom-to-top"] The fastest way to get a response from us is to use our Contact Form. This leads to our main customer service e-mail that we are now using for 95% of communications with customers/retailers/media. [/vc_toggle][/vc_column][/vc_row][vc_row css_animation="bottom-to-top"][vc_column width="1/1"][vc_cta_button call_text="Still looking for answers?" title="Get Support " target="_self" position="cta_align_right" custom_color="#b163a3" custom_icon="_none" custom_pos="top" href="http://www.darkregions.com/contact"][/vc_column][/vc_row]
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