Dark Regions Press, LLC and DarkRegions.com Refund Policy
Refunds to original payment methods are offered to DarkRegions.com customers until 14 days after the item(s) have been successfully delivered to the customer's listed shipping address for the item(s) ordered. It is the customer's responsibility to ensure we have accurate and current shipping information by updating the addresses listed in their customer account in the MY ACCOUNT section. 15 days past successful delivery of items and refunds are no longer offered from Dark Regions Press on those items.
Dark Regions Press, LLC only processes refunds for the following reasons (valid until 14 days after successful delivery of item(s) to customer):
DAMAGED ITEM(S) - Take clear high-res photos of the damaged units and the original packaging/box we shipped it to you in (clearly showing the areas the box was damaged as well). We will then have you return the damaged unit(s) to us, and once verified that it is the same unit(s) shipped to you originally, a refund/replacement will be issued.
PLEASE NOTE: when we receive 3 or more damage complaints from the same customer within 6 months, an internal review is launched and new shipping arrangements or cancellation of customer account may result depending on the results of our internal review.
WRONG ITEM(S) - if we ship you/you receive the wrong products, take clear high-res photos of the package with contents and packing slips/invoices clearly visible. This will be cross-checked with our fulfillment house support team. If they confirm the wrong items were shipped to you, we will either a) have you ship the wrong items back to swap for the correct ones and/or b) have you ship the wrong items back and refund you for missing items.
PLEASE NOTE: when we receive 3 or more wrong item complaints from the same customer within 6 months, an internal review is launched and new shipping arrangements or cancellation of customer account may result depending on the results of our internal review.
PREORDER CANCEL - if a product you preordered is still in preorder phase (has not yet started to ship to customers) you may cancel the preorder for a refund to the original payment method.
The above-listed reasons are the only ways to receive a refund for your DarkRegions.com order/items and are valid until 14 days after the successful delivery of any items to listed shipping address.
Questions? Contact us.